Trend Micro Mobile Backup & Restore FAQ

About Trend Micro Mobile Backup & Restore

What is Trend Micro Mobile Backup & Restore?

Trend Micro Mobile Backup & Restore automatically stores an online copy of the important files on your device. It also helps switching from old device to a new one quick and easy.

With Trend Micro Mobile Backup & Restore, you never need to manage individual files or make sure your backup is up to date.

Using Trend Micro Mobile Backup & Restore

Will the app use all my power or data plan?

By default, Trend Micro Mobile Backup & Restore only performs automatic back ups when the device is plugged in and connected to Wi-Fi. If you choose to manually back up your device by tapping the Back Up Now button, the app will warn you first if your device isn't plugged in and/or connected to Wi-Fi.

To change the default automatic backup settings, tap Menu > Settings > Automatic backup options and choose the settings you want.

Will I lose my backups if I uninstall the app?

No, your backups stay online unless you delete them before uninstalling the app.

Can I move the app to my SD card?

No, the app must stay in your device's memory to work properly.

What kinds of files can I back up and restore?

By default, Trend Micro Mobile Backup & Restore backs up all your contacts, calendar, call history, text messages, photos, music, and videos. You can choose which types of files to backup by tapping Menu > Settings > Automatic backup options.

How do l learn more about using the app?

Open the app and tap the menu button to see a quick tutorial. You can also view the Knowledge Base.

Installation Questions

Can I install the app on more than one device?

Sure. You can install the app on as many Android smartphones and tablets as you like using the same Trend Micro account. However, you need to have enough online storage to back up each device.

Can I use this app with my iPhone or iPad?

For now, Trend Micro Mobile Backup & Restore is only available on Android devices.

Online Storage Questions

How much online storage do I have?

To see how much space is available, just tap on the More tab, which displays both total space and space still available.

How can I get more storage?

Additional storage is available through a monthly subscription. To see what options are available in your region, or make a purchase, tap the Get More Storage button on the More tab.

If you tapped Get More Storage and you couldn't purchase a subscription, that's because Google doesn't yet offer app subscriptions in your region.

Can I share my backed up files with others?

Multiple devices can access your online backups if they all share the same Trend Micro account. When switching to a new phone, you can easily transfer your contacts, messages, photos, and other data directly onto it. However, Trend Micro Mobile Backup & Restore cannot share files with others.

Are my files safe when stored online?

Your files are backed up through an encrypted connection. The online copies are stored securely, so nobody else ot even Trend Micro an access your data.

What happens to my backups if I cancel my subscription?

If you have used less than your total free storage, then nothing will change.

If you have used more than the total free storage, then backup copies of your photos, music and videos will be deleted after a 2-month grace period to bring the total backup size to less than the free storage amount.

To avoid losing anything, you can just back up your device using less than the free storage during the grace period. If you do not get around to doing that before the end of the grace period, then you will have to delete your existing backups before creating a new one.

Trend Micro Mobile Backup & Restore Settings

Why can't I set a backup time?

Setting a schedule for backups could end up draining your battery at the wrong time or triggering additional network bandwidth fees. To avoid these risks, by default the app automatically backs up your files only if:

  • a certain amount of time has passed since your last backup
  • the device is connected to a Wi-Fi network
  • the device is plugged in

You can change the automatic backup settings by tapping the Menu button on your device and choosing Automatic backup options > Wireless and network backup.

What happens if I lose my Internet connection or my battery dies during backup?

If a backup is interrupted, the app will just try again as soon as possible, and pick up where it left off.

You can change how and when automatic backup occur by tapping the Menu button on your device and choosing to Automatic backup options > Wireless and network backup.